منابع مشابه
Independent complaint-management in psychiatry
When it comes to conflicts with psychiatric facilities, people with a mental disability are usually disadvantaged to the mentally healthy ones. This applies all the more to legal restrictive measures. Often clients depend upon the personnel's goodwill. This results in avoiding problems by not complaining and furthermore in discontent. Excessive demand in conflicts, caused by the illness, a lack...
متن کاملOntology-Based Customer Complaint Management
This paper presents an ontology-based approach for managing and maintaining multilingual online customer complaints. To achieve trust and transparency in e-commerce communications and transactions, effective and cross-border complaint platforms need to be established and may be integrated in e-business activities. The effectiveness and width of such complaint service platforms depend on rising ...
متن کاملA Model for Customer Complaint Management
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متن کاملToward E-Knowledge Based Complaint Management
Service failure and recovery is a well-established area of services research. Research has shown that service recovery is critically important from a managerial perspective in terms of maintaining customer relationships. Yet few firms excel at handling service failures. There is a growing number of managers who claim that customers tend to be dissatisfied with their service recovery effort. The...
متن کاملComplaint-management in psychiatry – a nationwide survey in Germany
OBJECTIVE To describe and characterize the work of independent complaint offices for users of psychiatric services and of ombudsmen in psychiatric hospitals. METHODS Nationwide survey addressed to all independent complaint offices and to all psychiatric hospitals in Germany. RESULTS The authors were able to identify n = 37 independent complaint offices. About 50 % (n = 215) of the hospitals...
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ژورنال
عنوان ژورنال: Journal of Direct, Data and Digital Marketing Practice
سال: 2008
ISSN: 1746-0166,1746-0174
DOI: 10.1057/dddmp.2008.1